 |
Categories |
 |
|
|
|
 |
Quick Find |
|
|
|
Information |
|
|
|
| Terms and Conditions |
 |
|
|
Terms and Conditions of Business
The following are the Terms and Conditions upon which Helen McGuinness Health & Beauty contracts for the sale of all goods, which it supplies. In the event of any dispute, these Terms and Conditions shall prevail over all others and there shall be no variation from these terms and conditions unless confirmed in writing prior to the sale or supply of any goods. By using this website you are in full agreement with our terms and conditions of business.
Contact Information
If you need to contact us regarding our products or policies or need general assistance, you may contact us by the following options.
by Telephone on 023 8026 6448 - Monday to Friday 9 am to 5 pm during office hours or leave a message on our answering service ouside of office hours
by email click here to contact us by email
or in writing to
Customer Service
Helen McGuinness Health & Beauty
Castle House
103 Bournemouth Road, Chandlers Ford
Eastleigh, Hampshire, SO53 3AE
United Kingdom
Registered Company Number 04626225
VAT Registration Number 866 6001 20
Making a Purchase
Placing an order requires you to firstly create an account. You will be required to provide several details (see our privacy policy), by following the on screen instructions. Once you have created an account, you can then browse our catalogue and add items to your cart as you require. Once you have finished shopping you can then go to the check out and pay for your order, just follow the on screen instructions. You may also place an order by telephoning us on 023 8026 6448.
Your Account
Once opened, you can change your account details, including your password and check on your orders by clicking on My Account (top right) located on the navigation bar.
Order acceptance
All orders are subject to acceptance solely by Helen McGuinness Health & Beauty. Upon acceptance, all orders will be confirmed and invoice totals (inclusive of VAT) provided. You will not be charged for any item until it is ready for dispatch.
Description of Goods
Helen McGuinness Health & Beauty warrants that the goods purchased will correspond to the description provided. It is the purchasers’ responsibility, to ensure that the goods are suitable for their requirements before placing an order. Helen McGuinness Health & Beauty is happy to provide advice but accepts no liability in the event that the goods once opened, do not meet individual requirements. Once an order has been received and processed by Helen McGuinness Health & Beauty, the purchaser will be subject to and in agreement with all conditions as set out herein by Helen McGuinness Health & Beauty.
Payment of Orders
Payment of goods must be made prior to dispatch of any order.
Prices
All price lists, catalogues and other advertising material of Helen McGuinness Health & Beauty are for information and illustration only and shall not form part of any contract with Helen McGuinness Health & Beauty. All prices are subject to change without notice and in all cases are subject to the applicable VAT prevailing at the time of the delivery.
Deliveries
All orders are normally dispatched the next business day (Monday to Friday) upon receipt of an order. Actual dispatch time is contingent upon availability of merchandise and successful payment processing. Any time or date quoted by Helen McGuinness Health & Beauty for delivery is given as an estimate and provided on a best endeavour basis. Helen McGuinness Health & Beauty will use all reasonable endeavours to deliver in accordance with the estimated dispatch time, but cannot be held liable in any way for any shortages, errors, damages, losses or expenses incurred by the purchaser or any other entity occurring due to failure to deliver within the estimated time.
Returns / Refunds / Order Cancellations
Customers wishing to return an order must telephone Helen McGuinness Health & Beauty on 023 8026 6448 to advise us that you wish to return an order. Customers may return goods without any reason within 7 days of delivery providing they are unused, in A1 Condition and contained in their original sealed packaging. Goods returned without reason not meeting these specifications will not be accepted and no refund, replacement or credit will be issued. Costs of shipping and insuring any returns will be borne by the customer. Once an item has been returned to Helen McGuinness Health & Beauty, meeting the above requirements, a full refund of the item/s cost, less shipping costs, will be immediatley issued by Helen McGuinness Health & Beauty. Customers wishing to cancel an order may do so at any time during the checkout process. If you wish to cancel an order after you have completed the checkout process, please contact us immediatley on 023 8026 6448 to advise us that you wish to cancel your order. If we receive an order cancellation prior to dispatch of an order, your order will be cancelled immediately and no charges will be made. If an order cancellation is received after an order has been dispatched, then our standard returns policy will apply.
Damaged / Incorrect Goods and Shortages
All must be reported within 7 days of delivery of an order
In the unlikely event that the Purchaser should receive a package that has been damaged contains incorrect goods or has a shortage, the Purchaser must report this to Helen McGuinness Health & Beauty within 7 days of delivery by telephoning our customer service line on 023 8026 6448. You will then need to provide exact details of the damage, incorrect goods or shortage. A replacement will then be sent along with a returns envelope for you to return the original item. Only in the case of damaged, incorrect goods or shortages being received will Helen McGuinness Health & Beauty be responsible for postage costs incurred to return the goods and in the result of an exchange, dispatch new item/s. Any damages or shortages reported after 7 days of delivery cannot be accepted. Any claim accepted by Helen McGuinness Health & Beauty will be fully satisfied by replacement of the defective or damaged goods or by credit note at the prices ruling at the date of the original delivery of the goods to the Purchaser.
Defective Goods and Returns
All defective goods must be reported within 30 days of delivery.
All DVD’s are supplied as brand new A1 condition and are shrink-wrapped. Once the purchaser has removed the shrink wrapped packaging from the purchased product it is deemed that the goods are acceptable to them and will not be replaced unless they are proven to be of defective manufacture. If in the case goods are reported to Helen McGuinness Health & Beauty as being defective within 30 days of the purchase date, the purchaser must state the exact nature and extent of any defects reported by telephoning our customer service line on 023 8026 6448. Helen McGuinness Health & Beauty will then dispatch a pre-paid returns envelope to the purchaser for return of reported item/s to Helen McGuinness Health & Beauty. Helen McGuinness Health & Beauty will then inspect the goods upon their receipt and if in the opinion of Helen McGuinness Health & Beauty the goods are found to be manufactured as defective, will replace the goods free of charge with no affect on the consumers’ statutory rights. If upon inspection of the goods no defects are found, the item will be returned to the end consumer with a handling charge of £7.50 being levied.
Defects due to unsuitable storage conditions
Helen McGuinness Health & Beauty shall not be liable for defects resulting from goods being stored or used where unsuitable environmental conditions prevail or which have been subject to abnormal degrees of temperature, humidity, light, strain or other treatment.
Property Rights
Property rights and any risk associated with the goods shall pass to the customer at such time as the full price of the goods is paid to Helen McGuinness Health & Beauty. Payment shall be considered to have taken place upon clearance of the proceeds of sale through Helen McGuinness Health & Beauty Trainings bank account.
Copyright Notice
It is acknowledged that all intellectual property rights, including copyright, patents, trademarks, design rights and know-how in or relating to this website and products contain within are protected under international copyright and trademark laws and remain the sole property of Helen McGuinness Health & Beauty. All rights reserved.
Company Liability
Helen McGuinness Health & Beauty, reserves the right to discontinue the supply of goods and services without notice. Helen McGuinness Health & Beauty shall be under no liability for any misadventure or damages whether direct, indirect, contributory or ensuing from the use of this website, purchase of goods from Helen McGuinness Health & Beauty subsequent ownership of said goods by the purchaser of said goods.
|
|
|
|
|
| 0 items |
|
|
|
|
Bestsellers |
|
|
|
|
|
Languages |
|
|
|
Currencies |
|
|
|
