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Deliveries
All orders are normally dispatched the next business day (Monday to Friday) upon receipt of an order. Actual dispatch time is contingent upon availability of merchandise and successful payment processing. Any time or date quoted by Helen McGuinness Health & Beauty for delivery is given as an estimate and provided on a best endeavour basis. Helen McGuinness Health & Beauty will use all reasonable endeavours to deliver in accordance with the estimated dispatch time, but cannot be held liable in any way for any shortages, errors, damages, losses or expenses incurred by the purchaser or any other entity occurring due to failure to deliver within the estimated time.
Handling & Delivery Charges
UK Mainland Postage and Packing is charged at a flat rate of £2.65 including VAT, for orders of 1 to 4 DVDs. Orders of 5 to 9 DVDs is charged at a flat rate of £5.18 including VAT. Orders of 10 or more DVDs is charged at a flat rate of £7.36 including VAT. Delivery is by Royal Mail recorded delivery.
Shipping charges ex UK Mainland are charged at Royal Mail Airmail International signed for rates. Deliveries times are subject to Royal Mail Airmail schedules.
Returns
Customers wishing to return goods must telephone Helen McGuinness Health & Beauty on 023 8026 6448 to advise us that you wish to return an item. Customers may return goods without any reason within 7 days of delivery providing they are unused, in A1 Condition and contained in their original sealed packaging. Goods returned without reason not meeting these specifications will not be accepted and no refund, replacement or credit will be issued. Costs of shipping and insuring any returns will be borne by the customer until in the receipt of Helen McGuinness Health & Beauty.
Damaged / Incorrect Goods and Shortages
All must be reported within 7 days of delivery of an order In the unlikely event that the Purchaser should receive a package that has been damaged contains incorrect goods or has a shortage, the Purchaser must report this to Helen McGuinness Health & Beauty within 7 days of delivery by telephoning our sales line on 023 8026 6448. You will then need to provide exact details of the damage, incorrect goods or shortage. A replacement will then be sent along with a returns envelope for you to return the original item. Only in the case of damaged, incorrect goods or shortages being received will Helen McGuinness Health & Beauty be responsible for postage costs incurred to return the goods and in the result of an exchange, dispatch new item/s. Any damages or shortages reported after 7 days of delivery cannot be accepted.
Any claim accepted by Helen McGuinness Health & Beauty will be fully satisfied by replacement of the defective or damaged goods or by credit note at the prices ruling at the date of the original delivery of the goods to the Purchaser.
Defective Goods and Returns
All defective goods must be reported within 30 days of delivery. All DVD’s are supplied as brand new A1 condition and are shrink-wrapped. Once the purchaser has removed the shrink wrapped packaging from the purchased product it is deemed that the goods are acceptable to them and will not be replaced unless they are proven to be of defective manufacture. If in the case goods are reported to Helen McGuinness Health & Beauty as being defective within 30 days of the purchase date, the purchaser must state the exact nature and extent of any defects reported by telephoning our customer service line on 023 8026 6448. Helen McGuinness Health & Beauty will then dispatch a pre-paid returns envelope to the purchaser for return of reported item/s to Helen McGuinness Health & Beauty. Helen McGuinness Health & Beauty will then inspect the goods upon their receipt and if in the opinion of Helen McGuinness Health & Beauty the goods are found to be manufactured as defective, will replace the goods free of charge with no affect on the consumers’ statutory rights. If upon inspection of the goods no defects are found, the item will be returned to the end consumer with a handling charge of £7.50 being levied.
Defects due to unsuitable storage conditions Helen McGuinness Health & Beauty shall not be liable for defects resulting from goods being stored or used where unsuitable environmental conditions prevail or which have been subject to abnormal degrees of temperature, humidity, light, strain or other treatment.
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